risk of being blocked if they fail to fulfill the registration requirements.
Ministerial Regulation No. forms the basis of this unambiguous stance. 5 of 2020, which mandates all private PSEs to officially register as part of their obligation to maintain transparency and accountability to users in Indonesia.
Kominfo Issues Warning Letters to 7 PSEs
Through its Directorate of Informatics Application Control, Kominfo has issued formal warnings to the following platforms:
- philips.com – PT Philips Indonesia Commercial
- bathandbodyworks.co.id – PT Dunia Luxindo
- ebay.com and the eBay app – eBay, IncThe Indonesian Ministry of Communication and Informatics (Kominfo) has reiterated the importance of compliance with regulations concerning private electronic system operators (PSEs) in the country. As of mid-June 2025, seven major platforms remain unregistered, putting them at.
- nike.com and the Nike app – Nike, Inc.
- xbox.com and the Xbox app – Microsoft Corporation
- KLM Royal Dutch Airlines can be found on klm.com and the KLM app.
- PT Lenovo Indonesia’s Lenovo app and lenovo.com
These platforms have been found to be operating in Indonesia without proper registration. If they fail to complete the process by the designated deadline, Kominfo has confirmed it will proceed with access blocking measures.
Why Is PSE Registration Necessary?
This regulation serves several vital purposes, including:
- Protecting users’ personal data
- Increasing platform transparency and accountability
- Ensuring adherence to national laws
- Building a safer and more orderly digital environment
Through mandatory registration, the government can identify and hold accountable any platform operating in Indonesia, especially in cases involving violations or misuse of user data.
The Risks of Being Blocked: Who’s Affected?
If blocking is enforced, Indonesian users will lose access to services offered by the seven platforms. The impact would include:
- Shoppers who rely on platforms like eBay, Philips, or Bath & Body Works
- Gamers using Xbox for online play
- Airline passengers managing their KLM bookings online
- Lenovo users accessing apps and support
- Fitness enthusiasts using Nike’s training apps
For the companies, being blocked means losing access to Indonesia’s fast-growing digital market. Registration should be treated as an urgent priority.
Kominfo Provides Time and Clarification Space
While Kominfo is acting firmly, it has also offered a space for clarification to any PSEs facing administrative or technical challenges. The ministry streamlines registration through the use of OSS (Online Single Submission) technology.
However, Kominfo emphasized that if the deadline passes without compliance, enforcement actions—including blocking—will proceed. This is part of the government’s broader effort to uphold the law and protect public interests in the digital space.
Conclusion
Kominfo’s firm warning and registration deadline for unregistered PSEs reflects the government’s commitment to digital sovereignty and user protection. With consistent regulations and enforcement, Indonesia aims to foster a digital environment that is not only innovative but also safe and responsible.
For platform operators who remain unregistered, now is the time to act. Failure to do so may result not only in service disruption but also in the loss of user trust.
